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Shipping & Returns

Shipping Policy

All products are made to order in an effort to reduce overproduction, so please allow 1-2 weeks for orders to ship. You will receive an email with tracking information when your shipping label is created. We are dedicated to reducing waste by using sustainable packaging that is reusable, compostable, and/or made from recycled materials.

Return & Exchange Policy

Shipping for U.S. orders:

 

  • Once shipped, Standard Shipping typically takes 2-6 business days + processing time

  • Priority Shipping typically takes 2-3 business days + processing time

 

Returns and Exchanges for U.S. orders:

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  • Exchanges are allowed within 30 days of delivery

  • Returns for refund will be charged a $9 processing fee

  • If you are unsatisfied with your order, please contact customer support at: support@rootco.org

 

Shipping & Returns for orders outside the U.S.:

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  • Exchanges and returns are not allowed for orders outside the U.S.

  • If you are unsatisfied with your order, please contact customer support at: support@rootco.org

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